Everything on this page is the whole policy. There is no separate fine print at checkout.
Shipping
What it costs
Free, on every order, to every address in the United States. No minimum, no threshold, no discount code to remember. The number on the bag is the number you pay, plus sales tax where we are required to collect it, shown before you confirm.
When it leaves
Your coffee is roasted on demand rather than picked off a shelf. The order goes to the roastery, gets roasted and packed within a few business days, and ships from the United States. Most orders arrive within a week of ordering.
You get a tracking number by email the moment the parcel is scanned. If tracking has not moved in 48 hours, write to us and we will chase it, or replace the order and chase it ourselves.
Where it goes
All fifty states, plus DC. We ship to street addresses, apartments and PO boxes. We do not ship outside the United States yet; when we do, it will say so here and not in an email.
If nobody is home
Coffee is shelf stable and the bag is sealed with a one-way valve, so a day on the porch will not ruin it. If a parcel is marked delivered and it is not there, tell us within seven days and we will send another one.
Returns
If it arrives wrong
Damaged bag, wrong coffee, wrong grind, or the coffee is not what the label says: write to hello@bregacoffee.com within 30 days with your order number and a photo. We replace it or refund it, your choice, and you do not have to ship anything back. Sending coffee across the country to prove a point helps nobody.
If you simply did not like it
Every bag is roasted for one order and cannot be resold, so we cannot take it back. We would still like to hear about it. Tell us what you did not like and we will tell you which of the other coffees is closer, and if none of them are, we will say that too.
Refunds
Refunds go back to the original payment method. We issue them the day we agree on one; your bank usually takes another 3 to 10 days to show it.
Subscriptions
A subscription is month to month and there is no commitment of any kind. You can change the coffee, change the grind, change the frequency, skip a delivery or cancel entirely from your account page, in one click, any time before the next order is placed.
We email you before every renewal so nothing arrives as a surprise. If a charge does surprise you, write to us and we will refund it.
Who you are buying from
Brega Coffee is operated by Klazify, Inc., 651 N Broad St, Middletown, DE 19709, United States. Payments are processed by Shopify; we never see or store your card details.
If anything on this page turns out not to be true for your order, that is our mistake and we will fix it. Write to hello@bregacoffee.com.