Refund policy

Last updated: 7 September 2026.

Brega Coffee is a brand operated by Klazify, Inc., 651 N Broad St, Middletown, DE 19709, United States. In these policies "we", "us" and "Brega Coffee" mean Klazify, Inc.

If it arrives wrong

Damaged bag, wrong coffee, wrong grind, or the coffee is not what the label says: write to hello@bregacoffee.com within 30 days of delivery with your order number and a photo. We replace it or refund it, your choice.

You do not have to ship anything back. Sending coffee across the country to prove a point helps nobody.

If it never arrives

If tracking says delivered and it is not there, tell us within seven days and we send another one. If tracking has not moved in 48 hours, tell us and we chase the carrier, or replace the order and chase them ourselves.

If you simply did not like it

Every bag is roasted for one order and cannot be resold, so we cannot take it back and we are not going to pretend otherwise. Tell us what you did not like anyway: we will tell you which of the other Notebooks is closer, and if none of them are, we will say that instead of selling you another bag.

Cancelling an order

You can cancel any time before your coffee is roasted, which is usually within a few hours of ordering. Write to us with your order number and we will catch it if we can. Once it is roasted, it is yours, because it was roasted for you.

How refunds work

Refunds go back to the original payment method. We issue them the day we agree on one. Your bank usually takes another 3 to 10 business days to show it. We refund the sales tax too.

The Bloc

Cancel from your account page in one click, any time before the next order is placed. If a renewal charge surprised you, write to us and we will refund it.

Anything else: hello@bregacoffee.com. A person reads it and answers, usually within a day.